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Frequently Asked Questions
Services Fees
Cabinets Timing
Do you remodel bathrooms?
No, we’re sorry, we no longer do bathrooms. If
you are looking for a bathroom remodeling company, try the
Washingtonian’s website.
I need a new countertop.
Would your company do this for me?
Cameo Kitchens only takes on total remodeling projects that include
replacing all of the kitchen cabinets. If you are looking for countertops only,
please check to our resources page for companies we
recommend. At this time, we are unable to take on any partial jobs.
How
do I decide which company to contract with for kitchen remodeling?
Good question! Click here to read
Suggestions for Purchasing a Kitchen, which will
guide you in what to look for in a remodeling company.
Why
is there a fee for estimates?
It takes at least 10-12 hours for our designers
to measure a kitchen, design it, and meet with the customer to present the
design. This, combined with the rate our business is growing, make it
imperative for us to charge a fee for estimates. Charging a fee makes it
possible for our designers to spend considerably more time with those who are
serious.
Our fee for
estimates is $250, a small sum when compared to the time the designer has spent
working on your kitchen.
What
do I get for $250?
The $250 estimate fee is a deposit that covers the first 10-12 hours
your designer will spend meeting with you, measuring, designing, drawing and
pricing your kitchen. When the plans are ready, the designer will meet with you
again to present them. At this time, they will give you a pricing proposal that
is itemized so that you can see the exact price for countertops, cabinets,
lighting, installation, etc.
The $250
estimate fee is due at the time of your first meeting with your designer. It
will be credited to your contract when your order is placed.
If
I bring in the dimensions of my kitchen, can you give me a ballpark estimate of how much
my kitchen will cost?
Since all of the kitchens that Cameo Kitchens remodels are
custom-made for each customer and home, there is no accurate way to give a
“ballpark” estimate for our kitchen by using approximate room dimensions.
Many variables, such as type of wood, door style, and design, can
influence the price of a kitchen. Our designers measure every kitchen
themselves, incorporate customers’ ideas into the design, and give customers an
exact price on their kitchen project. If you are not sure about specifics,
we
can price out different options to show you how much each will add or subtract
from the sale price.
More
importantly, we are unable to give a valid estimate without knowing any of the
details concerning the installation of the kitchen.
I think I would like an
estimate from Cameo Kitchens, but I’m not ready to pay the estimate fee. What
can I do?
Give us a call,
email us, or stop by our showroom. The estimate fee
is required before a designer can schedule an appointment, but our office staff
will be happy to give you a general overview of our company and give you a list
of recent references to contact in your area. Speaking with past customers is
the best way to find out about the reliability of a company.
Can I visit the showroom
without making an appointment?
Yes, you are welcome to stop by any time we are open. A member of
our staff will gladly assist you in learning more about our company, the
cabinets and the materials we use. Please keep in mind that our designers keep
their own schedules, so they are not generally available for consultation
without an appointment.
How
do your cabinets compare with other brand-name cabinets?
Honey Brook Custom Cabinets makes some of the highest-quality,
custom cabinets available. In addition to their standard styles, stains and
paints, they can create custom door styles and colors to your preference.
Do
you carry frameless cabinets?
No. It is our feeling that frameless cabinets are inferior to framed
cabinets. Frameless cabinets usually constitute the lower end of the spectrum
as far as cabinet quality because the frame provides stability. Modern styles
can be achieved with a framed cabinet.
Will you sell me the
plans for my kitchen?
No, we do not sell our plans. Our intention is to design the
kitchen, provide the cabinets, and install them.
Why
is there such a long wait?
Cameo Kitchens’
success is owed to the hard work of very few people. Most of our business is
done through word-of-mouth, which says something about the quality of our
company.
We are
currently installing 2-3 kitchens per week, every week of the year.
Unfortunately, there have been times when we have installations scheduled more
than 6 months in advance. We believe that all of our kitchens need our full
attention. We will not take on an excess of work in order to improve our
sales. We’re expanding slowly and carefully so that we can continue to keep the
quality of our work at the highest level.
Please understand that any backlog for installations is a testament
to the reputation of our company.
How
long will the installation take?
Usually 2 ½ - 4 ½ weeks.
How
does the installation work if I am having a wood floor installed?
We will need to remove your old kitchen approximately 1 week before
your cabinets are delivered. The flooring company usually lays the floor during
this period, and comes back to finish the floor after the kitchen is completed.
The coordination of the wood flooring installation is the responsibility of the
purchaser; however, please provide us with the name and phone number of your
flooring company so that we can confirm the installation dates and communicate
if needed.
When do I need to have
my selections made by?
Every Cameo Kitchens contract states:
Purchaser understands that due to processing
time both at Cameo Kitchens, Inc. and at Honey Brook Custom Cabinets, all
appliance, floor, tile and countertop selections must be turned in within 60
days of the contract signing. Selections not made in a timely fashion can mean
that the installation date can slip to the next open date on our work calendar.
Having your selections made on time can make your kitchen’s installation go as
quickly and efficiently as possible. When selections are made far in advance,
there is usually time to spare if appliances and tile are backordered, or if
there are any other problems.
Can you give me a
timeline for my installation so I know what will happen every day?
Since the timeline for a kitchen remodel depends on so many factors
(floor choice, sink placement, etc.), we are not able to give you a detailed
schedule for your project. However, we will make every effort to keep you
informed of our plans during your remodel. Make sure to give your designer as
much contact information (cell phone, email) as possible.
What
happens if I can’t find tile at Mosaic Tile or Best Tile?
We have had a working relationship with Mosaic Tile and Best Tile
for years. We know how they operate. They know how we operate. We know that they
carry quality tile. We want you to select tile from Mosaic and Best because we
can rely on them.
Mosaic and
Best have a great selection of tile, and most of our customers are able to find something that they like within their stores. If you absolutely cannot
find tile that you like at either store, we will be happy to take the tile installation out of
our contract and give you a refund for the tile.
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